Orders can be placed directly through our website or via an approved order form while we finalize our full e-commerce setup. Payment methods accepted include a wide range of secure options, and we strive to offer flexibility for verified customers. Once payment is confirmed, we typically process and ship orders within 1-2 days.

All shipments are securely packaged to ensure product integrity during transit. We are not responsible for delays caused by third-party shipping carriers, customs agencies, or weather- related issues. Once your order is shipped, you will receive a tracking number to monitor its delivery. International customers are responsible for import duties, customs clearance, and legal compliance within their country.

Due to the sensitive nature of research chemicals and to maintain quality control, we do not accept returns on peptides, nootropics, or related accessories once shipped. All sales are final unless the product received is incorrect, damaged, or clearly defective upon arrival.

If your package arrives with a verifiable error or defect, please contact us within 24 hours of delivery with clear photos and your order details. We will assess the situation and, at our discretion, offer a replacement or credit. We are not responsible for damage caused by improper storage or mishandling after delivery.